Shipping policy

Shipping Policy

Free US shipping
All orders shipped within the United States ship free.

International orders
Shipping options and costs for other countries are calculated and shown at checkout.

Processing and delivery
Orders are processed after payment is confirmed. Estimated delivery times are shown at checkout and in your order confirmation email. All delivery times are estimates and are not guaranteed.

Tracking
Once your order ships, you'll receive an email with tracking information so you can follow your package.

Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer's responsibility.

Incorrect addresses
Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer.

Lost or damaged packages
If your package arrives damaged or hasn't arrived within the estimated delivery window, contact us at heliawebgr@gmail.com and we'll help make it right.

Questions
For any shipping question, email us at heliawebgr@gmail.com.